In this special episode, Behan sits down with Sandra Ursino, a passionate community volunteer and key member of WA Charity Direct – a remarkable organisation that has distributed over $4.3 million to those in need across 20 years, run entirely by volunteers with zero paid staff. Sandra shares how the charity identifies individuals and small organisations that fall through the cracks of mainstream support, ensuring every single dollar donated reaches people who truly need it. From funding wheelchairs for isolated residents to supporting cancer survivors, grieving children, and young people managing diabetes, this conversation is a powerful reminder of what community-driven giving can achieve.